The Pebble and the Avalanche

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Current Revolutions in Business and Technology

by Dr. Moshe Yudkowsky,

author of The Pebble and The Avalanche: How Taking Things Apart Creates Revolutions

 

Mon, 2007-Mar-05, 10:49

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At Voip-News

A report on my talk by VoIP News, as reported by a live blogger as I spoke.

I'll expand on one comment:

But Yudkowsky believes that Mabel [a machine that imitates a human operator] cannot solve the human service problem in the current telephony environment.
What I was trying to get across was that even if a machine imitates a human successfully, and provides wonderful old-style human operator services just like "Mabel" the switchboard operator did in the old days, that wouuld only scratch the surface of the terrific opportunities available in emerging telephony.

Quite a few people in the audience had their laptops open, and the conference provider supplied wireless access. This put speakers on their toes in a few ways: anything they said could be checked, any web site they mentioned was instantly accessible, and an IRC connection (think "group chat" if you're unfamiliar with IRC) let any interested parties discuss a speaker as he was speaking.

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