Last week I wrote about Hertz rental cars, and their backwards rental web site. I've now had the "pleasure" of trying their used-car sales site, and it's even worse. My favorite part is the opening screen, in which I'm informed that "the browser you are using is not yet compatible with our newly redesigned site," which is of course nonsense. Then I'm told to "click here" to access the old site, which leads me immediately to "Bad Request (Invalid Hostname)" as the only words on the page. I can still access the site by ignoring Hertz's instructions and simply following the links, but it's no treat to shop online with Hertz.
So are the managers clueless? Is it the public relations department? Have they outsourced their work to someone's brother-in-law? Somehow I can't see the front-line IT department putting together web sites as bad as these; it strikes me as the kind of disaster I've seen consultants offer, or the ones that clueless managers push as "good enough."
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