Another bit of backwardness from Chase: they've outsourced their security to the Philipines; nothing wrong with that in theory, of course. But Chase failed to properly integrate that outsourced security with the rest of their operations, which is one of the key steps to making disaggregation work. (There's a chance they've fixed this problem by now, but I wouldn't hold my breath.)
As a result, identify thieves managed to penetrate Chase security, steal $40,000 from some poor sod, and (I will guess) as usual for identify theft Chase put the burden of proof that theft ocurred on the victim — all this while the account management team desperately tried to prevent the security team from allowing the theft.
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